These Terms and Conditions (“Agreement”) govern your use of the website and services provided by Smooth & Fresh Painting and More (“we”, “us”, “our”). By accessing our website, engaging with our services, or entering into any agreements with us, you accept and agree to comply with these Terms and Conditions.

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1. Services

Smooth & Fresh Painting and More provides professional services, including but not limited to painting, decorating, plastering, tiling, and flooring installations (“Services”). All Services are subject to availability and are provided as per the specifications agreed upon in the contract or quote. We reserve the right to modify or discontinue services at any time.

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2. Booking, Deposit, Fees, and Payment Terms

• Booking & Deposit: To secure your booking, a deposit may be required. Full payment for the services is due upon completion unless otherwise stated in writing. The deposit is non-refundable unless we fail to provide the services and are at fault for such failure (where the failure is not our fault, no refund will be made).

• Fees: The fees for the services are set out in the quotation and are on a time and materials basis. In addition to the fees, we can recover from you:

• • a) reasonable incidental expenses, including but not limited to, traveling expenses, hotel costs, subsistence, and any associated expenses,
  • b) the cost of services provided by third parties and required by us for the performance of the services, and
  • c) the cost of any materials required for the provision of the services.

• Payment Methods: We accept payment via Bank Transfer.

• Payment Terms: You must pay the fees due within 1 day of the date of our invoice or otherwise in accordance with any credit terms agreed between us. Time for payment shall be of the essence of the contract.

• Late Payment: If you do not pay within the period set out above, we will charge you interest at the rate of 1.5% per month on the amount outstanding until payment is received in full. All payments must be made in full without any deduction or withholding except as required by law.

• Non-Payment: If you do not pay within the period set out, we can suspend any further provision of the services and cancel any future services which have been ordered or arranged with you.

• Receipt for Payment: Receipts for payment will be issued by us only at your request.

• Currency: All payments must be made in British Pounds unless otherwise agreed in writing between us.

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3. Customer Responsibilities

• Access & Permissions: The customer is responsible for providing us with safe access to the property where services will be rendered. Any necessary permissions (e.g., from landlords or property managers) must be obtained before work begins.

• Preparation of the Site: The customer must ensure the site is adequately prepared before the start of the work, including removing personal belongings, furniture, or items that may obstruct the work area.

• Liability for Damage: We are not responsible for any damage to items left in the work area or for damages caused by pre-existing conditions in the property.

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4. Quality of Work & Warranty

• Standard of Work: We commit to providing services of the highest quality, using appropriate materials and industry-standard techniques.

• Customer Concerns: Any concerns regarding our work must be raised within 7 days of completion. We will evaluate the situation and may offer touch-ups or repairs, but we are not liable for issues caused by third-party interference or changes made by the customer after the work has been completed.

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5. Liability & Indemnification

• Liability Limitations: To the fullest extent permitted by law, Smooth & Fresh Painting and More shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits or damages to property that occur during the course of providing services.

• Public Liability Insurance: We maintain full public liability insurance to cover any accidental injury or damage to property caused during the provision of our services. This coverage is limited to the terms and conditions of the policy.

• Indemnification: The customer agrees to indemnify and hold Smooth & Fresh Painting and More, its employees, and contractors harmless from any claims, losses, damages, or legal fees arising from any breach of these terms, negligence, or actions outside of our control.

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6. Cancellations, Refunds, and Changes

• Right to Cancel or Reschedule: We reserve the right to cancel or reschedule a project if unforeseen circumstances arise, such as severe weather, material shortages, or force majeure events. In such cases, we will notify the customer as soon as possible and offer rescheduling or a refund of any paid deposits.

• Refund Policy: Refunds for deposits are provided at our sole discretion, depending on the nature of the service, the work completed, and the timing of the cancellation. Refunds will not be issued for work already carried out.

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7. Privacy & Data Protection

• Data Collection: We collect personal data (e.g., name, email, contact number) when you engage with our services or contact us for inquiries. We use this information solely for service-related purposes and will not share your data with third parties, except as required by law or to fulfill our contractual obligations.

• Data Security: We implement reasonable technical and organizational measures to protect your personal data. However, no method of online data transmission is 100% secure.

• Right to Access: You have the right to access, update, or request the deletion of your personal data by contacting us directly.

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8. Changes to These Terms

We reserve the right to amend, update, or revise these Terms and Conditions at any time. Any changes will be posted on our website with the updated effective date. It is your responsibility to review these Terms periodically to stay informed about any modifications. Continued use of our services after such updates constitutes your acceptance of the revised terms.

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9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

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10. Fees and Deposit

The fees (Fees) for the services are set out in the quotation and are on a time and materials basis. In addition to the fees, we can recover from you:

a) Reasonable incidental expenses, including but not limited to, traveling expenses, hotel costs, subsistence, and any associated expenses.
b) The cost of services provided by third parties and required by us for the performance of the Services, and
c) The cost of any materials required for the provision of the Services.

• You must pay a deposit (“Deposit”) as detailed in the quotation within 1 day of acceptance.

•If you do not pay the Deposit to us according to the clause above, we can either withhold provision of the services until the Deposit is received or terminate the contract as per the Termination clause.

•The Deposit is non-refundable unless we fail to provide the services and are at fault for such failure (where the failure is not our fault, no refund will be made).

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11. Cancellation and amendment

• We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 10 days from the date of the quotation, (unless the quotation has been withdrawn).

• Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.

• If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

• If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.

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12. Payment

We will invoice you for payment of the Fees either:
a) when we have completed the Services; or
b) on the invoice dates set out in the quotation.

• You must pay the Fees due within 1 day of the date of our invoice or otherwise in accordance with any credit terms agreed between us.

• Time for payment shall be of the essence of the Contract.

• Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 1.5% per month on the amount outstanding until payment is received in full.

• All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

• If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.

• Receipts for payment will be issued by us only at your request.

• All payments must be made in British Pounds unless otherwise agreed in writing between us.

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13. Contact Information

For any questions, concerns, or inquiries about our Terms and Conditions, please contact us at:

 Email:  info@snfpainting.co.uk
 Phone: +447466734505

By using our services, you acknowledge and agree to the terms outlined in this Agreemen